News and Views

New automated service a win-win in Lismore

lismore tf november 2019

Dial Before You Dig service going live is a win-win for the Lismore community and Council.

Lismore City Council’s Dial Before You Dig service is now live, which means a faster response to enquiries and lower costs for Council, Mayor Isaac Smith said.

“This is a win-win for the community and the Council,” he said.

“Last financial year we received more than 2100 Dial Before You Dig requests, which had to be processed manually by Council staff,” he said.

“This new automated service means we can now respond to these requests much quicker, with less staff required to process the requests which will reduce Council’s associated costs.

“The new faster service also has improved maps.”

Cr Smith said implementing this new service could not have come at a better time as the Council is expecting an increase in the number of Dial Before You Dig requests with the roll-out of the NBN.

This article was first published in The Fence magazine.

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