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Webinar: MaaS – what have we learnt from our 2 year trial?

Sydney Mobility as a Service

On Tuesday 20 April 2021 we are holding our first webinar for 2021. After running for two years now, we’re ready to present some of our findings from the Sydney Mobility as a Service (MaaS) trial project.


Date: 20 April 2021
Time: 10am – 11am (AEST)


This free webinar will be run via Zoom.


Will the video of the event be published?

Yes. After the webinar we will package up the video, and publish it on this page.

Event information

IAG, the Institute of Transport and Logistics Studies at the University of Sydney and iMOVE invite you to join us to hear about the outcomes of the recently completed Sydney MaaS trial.

We’ve heard a lot about how MaaS can play an important role in our transport systems, both to improve people’s travel experiences and also to contribute to wider community benefits such as reduced congestion and pollution. Many questions arise from these assumptions, including:

  • What is the best way of attracting people to using a MaaS solution?
  • How would their behaviour change with different offerings?
  • And is it really a viable and improved version of what is already on offer to travellers?

The Sydney MaaS trial team has spent the last two years creating an in-depth understanding of these questions, and much more. Along the way the project lead researcher, Prof David Hensher, has also sharpened the definition of Mobility as a Service:

MaaS is a framework for delivering a portfolio of multi-modal mobility services that places the user at the centre of the offer. MaaS frameworks are ideally designed to achieve sustainable policy goals and objectives. MaaS is an integrated transport service brokered by an integrator through a digital platform. A digital platform provides information, booking, ticketing, payment (as PAYG and/or subscription plans), and feedback that improves the travel experience. The MaaS framework can operate at any spatial scale (i.e., urban or regional or global) and cover any combination of multi-modal and non-transport-related multi-service offerings, including the private car and parking, whether subsidised or not by the public sector.


Join us to hear from Professor David Hensher and IAG MaaS Trial project lead, Sam Lorimer, on the final outcomes from the trial, and how it is shaping MaaS thinking in Australia and worldwide.

You can find out more about the trial here.

We welcome your thoughts and questions – you can submit these on the registration form or during the webinar.


What is MaaS? And what’s happening in and around it? Visit our Maas in Australia page to find out more.

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